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(321) 346-1626
Terms and Conditions and Privacy Policy
We are a trusted house cleaning service committed to making your home shine. With years of experience and a team of skilled professionals, we offer personalized cleaning solutions to meet your unique needs.
Terms and Conditions
Last Updated: November 14, 2025
Welcome to Superhost Cleaning Services ("we," "us," or "our"). By accessing our website at superhost-cleaning.com or using our services, you agree to these Terms and Conditions.
1. Services
Superhost Cleaning Services provides professional cleaning services for residential and commercial properties. All services are subject to availability and confirmation.
2. Booking and Payment
- All bookings must be confirmed by our team before services are rendered
- Payment is due at the time of booking and must be completed before service confirmation
- Cancellations must be made at least 24 hours in advance to receive a full refund
- Cancellations made less than 24 hours before scheduled service may be subject to cancellation fees or forfeiture of payment
- Prices are subject to change based on property size, condition, and specific requirements
3. SMS/Text Message Communications
By providing your phone number and consenting to receive text messages, you agree to receive automated marketing messages, appointment reminders, and service updates from Superhost Cleaning Services at the phone number provided. Message frequency varies. Message and data rates may apply.
You can opt-out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
4. Client Responsibilities
- Provide safe and clear access to all areas requiring cleaning
- Secure or remove valuable or fragile items
- Notify us of any special requirements, hazards, or pets on the premises
- Ensure property access for scheduled appointments
5. Liability
While we take utmost care in our services, we are not liable for:
- Pre-existing damage to property
- Damage to items not properly secured or disclosed
- Access issues preventing service completion
- Normal wear and tear
We maintain appropriate insurance coverage for our operations.
6. Limitation of Liability
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.
7. Intellectual Property
All content on superhost-cleaning.com, including text, graphics, logos, and images, is the property of Superhost Cleaning Services and protected by copyright laws.
8. Modifications
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.
9. Governing Law
These terms are governed by the laws of Florida, without regard to conflict of law provisions.
10. Contact Information
For questions about these terms, contact us at:
Email: [email protected]
Phone: (321) 346-1626
Address: 2403 Sea Ave, Melbourne FL 32903
Privacy Policy
Last Updated: November 14, 2025
1. Information We Collect
Personal Information:
- Name, email address, phone number, and property address
- Billing and payment information
- Communication preferences
- Service history and preferences
Automatically Collected Information:
- IP address, browser type, and device information
- Website usage data and cookies
- Location data (if you enable it)
2. How We Use Your Information
We use your information to:
- Provide and schedule cleaning services
- Process payments and send receipts
- Send appointment reminders and service updates via SMS/email
- Communicate about your account and services
- Improve our services and customer experience
- Send marketing communications (with your consent)
- Comply with legal obligations
3. SMS/Text Messaging
When you opt-in to receive text messages:
- We will send appointment reminders, service updates, and promotional messages
- Message frequency varies based on your account activity
- Standard message and data rates may apply from your carrier
- You can opt-out anytime by texting STOP
- We do not share your phone number with third parties for their marketing purposes
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (payment processors, scheduling software)
- Cleaning team members assigned to your service
- Legal authorities when required by law
- Business partners with your explicit consent
5. Data Security
We implement reasonable security measures to protect your information, including:
- Secure data encryption
- Limited access to personal information
- Regular security assessments
- Secure payment processing through trusted providers
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw SMS consent at any time
7. Cookies and Tracking
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Changes to Privacy Policy
We may update this policy periodically. Continued use of our services constitutes acceptance of changes.
11. Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Phone: (321) 346-1626
Address: 2403 Sea Ave, Melbourne FL 32903
12. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations.
